Privacy Policy

Roots Home Tutors respects the privacy of parents, students and website visitors. This policy explains how we collect and use information through www.rootshometutors.com, our enquiry forms and our communication channels.

Information We Collect

When you enquire about tuition, you may provide:

• Your name and phone or WhatsApp number.
• Your area in Lahore.
• The student’s class, subjects and curriculum.
• Your tutor preferences and preferred lesson timings.
• Additional information you choose to share about your tuition requirements.

During tuition arrangements, we may also receive your teaching address and information about the student’s learning progress.

Please share only information relevant to arranging and supporting tuition. Avoid including identity documents, medical records or other sensitive information in an initial enquiry.

How We Use Your Information

We use your information to:

• Respond to questions and tuition requests.
• Understand the student’s learning needs.
• Discuss suitable tutors, fees and lesson schedules.
• Arrange demonstrations and trial lessons.
• Communicate with parents about tuition and student progress.
• Respond to service concerns and privacy requests.

Website Enquiries and WhatsApp

Details submitted through our website enquiry form are automatically sent to our team through WhatsApp.

Roots staff use these details to contact you and discuss your requirements. We contact parents before arranging a demonstration lesson.

WhatsApp processes information under its own terms and privacy policy. Read the WhatsApp Privacy Policy for details about its practices.

Staff Access and Tutor Sharing

Access to enquiry records within Roots Home Tutors is limited to Roots staff.

When coordinating tuition, we share your phone number with a tutor only with your permission. We share your full teaching address only after obtaining parental consent.

We also use student progress information to communicate with parents about their child’s learning.

Google Analytics and Google Ads

We use Google Analytics to understand how visitors use our website and Google Ads conversion tracking to measure actions associated with our advertising.

Depending on your consent choices and the tools’ configuration, these services may process information such as pages visited, device and browser details, referral information, online identifiers and interactions with the website.

Google explains its processing in How Google uses information from sites or apps that use its services.

You can manage your Google advertising preferences through My Ad Center.

Cookies and Your Choices

Our website displays a cookie consent banner for choices about website cookies and tracking.

You can also manage or delete cookies through your browser settings. Deleting cookies may reset previously saved preferences.

Choosing not to allow optional tracking does not prevent you from contacting Roots Home Tutors directly by phone, email or WhatsApp.

Data Retention

We retain enquiry data for two years from the date of the enquiry.

This period describes Roots’ enquiry records. Google and WhatsApp process information according to their own policies and applicable settings.

You may contact us before the end of this period to request deletion. We will review your request and explain any information that needs to be retained for an applicable obligation or unresolved service matter.

Children’s Information

Parents or guardians should manage tuition enquiries for children.

We use student information to understand learning needs, coordinate tuition and communicate progress to parents. Please provide only the information needed for these purposes.

If you believe a child has shared information that should not have been provided, please contact us.

Information Security

We use password-protected staff devices and WhatsApp two-step verification to help protect enquiry information.

No website, device or messaging service can guarantee complete security. Please contact us if you have concerns about information shared with Roots Home Tutors.

Privacy Requests

You can contact us to:

• Ask about information you have provided.
• Request a correction.
• Request deletion.
• Withdraw permission for future sharing of your contact details or address.

Withdrawing permission does not undo information already shared with your consent. It may affect our ability to continue coordinating home tuition.

We respond to privacy requests within 24 hours. Completing a request may take longer if we need to confirm your identity, locate records or review an applicable retention obligation.

Third Party Services and Links

Our website and communication channels use third party services, including Google and WhatsApp. These providers may process information on systems outside Pakistan.

Our website may also link to schools, maps and other websites. Their privacy policies govern information you share directly with them.

Updates to This Policy

We may update this policy when our services or information-handling practices change. The latest version will appear on this page with an updated date.

Contact Roots Home Tutors

For privacy questions, corrections or deletion requests:

• Email: rootshometutor@gmail.com
• Phone or WhatsApp: 0329 8223185
• Office: 29-J3, Block J3, Abdul Haque Road, opposite Expo Center Road, Johar Town Phase 2, Lahore 54000.